Terms of Service (TOS)

Effective Date:

05.15.2025

1. Services Overview

LEVEL10X Group (“Company,” “we,” “us”) provides AI-powered marketing automation services, including but not limited to:

Database Reactivation Campaigns (Pay-per-Performance basis)
Cart Abandonment Recovery
AI Concierge Assistants for customer support and sales assistance
Conversational AI campaigns across SMS, email, chat, and voice

2. Payment Terms

Performance-Based Services:
For services billed on a pay-per-performance model (e.g., revenue generated via database reactivation), fees are calculated as a percentage of attributable revenue and invoiced weekly or monthly unless otherwise agreed.

Subscription-Based Services:
Concierge and assistant services may be offered as monthly or annual subscriptions. Setup fees and usage tiers may apply.

Usage-Based Fees: Monthly and annual subscriptions may include usage thresholds (e.g., messages sent, contact volume, or channel reach). If usage exceeds the agreed limits, overage charges will be invoiced based on the published rate card or custom agreement.

No Refunds: Due to the nature of performance-driven campaigns and digital assets deployed, all sales are final.

3. Client Obligations

Clients must:

Provide accurate and current product/service data for training AI agents.
Supply compliant, opted-in first-party data only.
Use of purchased, scraped, or non-compliant data is strictly prohibited.
Maintain ownership and proper consent records for any data shared with us.
Ensure their internal systems are GDPR-compliant where applicable.

We reserve the right to suspend or terminate services if data compliance issues are suspected or confirmed.

4. Attribution & Reporting

Revenue attribution is tracked using CRM, platform analytics, or custom tracking where available. In cases where attribution cannot be verified, client agrees to fair, pre-negotiated flat-rate billing.

5. Compliance & Consent

All campaigns comply with relevant laws and regulations, including:

GDPR (EU General Data Protection Regulation)
TCPA & CAN-SPAM (for US communications)
Privacy and Electronic Communications Regulations (PECR, UK/EU)

Client is responsible for ensuring end-user consent is valid and current. Company shall act as a processor under GDPR and shall only process data on client’s documented instructions.

6. AI Limitations

AI systems are trained using client-provided inputs and templates. While care is taken to ensure quality, AI-generated responses may not be legally, medically, or professionally accurate. The client accepts full responsibility for reviewing and approving all outbound communications.

7. Data Usage & Security

Data shared is used solely for the purposes of running agreed-upon campaigns. We do not sell, share, or reuse client data for other clients or partners. We use commercially reasonable safeguards to protect your information.

8. Termination & Cancellation

Subscription services require written cancellation notice 45 days prior to renewal (monthly or annually).

Any active performance campaigns require a minimum 30-day wind-down notice to terminate, during which final leads and revenue will be calculated and invoiced.

9. Third-Party Platforms

Our services may integrate with third-party platforms such as but not limited to Shopify, Meta (Facebook, Instagram), or Twilio gateways. The client is responsible for maintaining active connections and credentials. We are not liable for data loss, performance issues, or downtime resulting from third-party changes or disconnections.

10. Client Results & Testimonials

With your permission, we may feature anonymized performance data (e.g., uplift in conversions, engagement metrics) as part of case studies or marketing collateral. Clients may opt out of this usage at any time by submitting a written request.